Hey there! Thanks for choosing AC PLUMBING. We really care about keeping your personal information safe and private. This Privacy Policy is here to explain, in plain English, what information we collect when you use our mobile app, why we need it, and how we protect it.

By using our app, you're agreeing to what's written in this policy. If you have any questions, don't hesitate to reach out to us!

1What Information Do We Collect?

When you book AC or plumbing services from us through the app, here's what we need from you:

A. Info You Give Us:

Your full name
Service address (so we know where to send our technicians!)
Phone number (in case we need to reach you about your appointment)
Any special instructions you want to share (like gate codes or preferred arrival times)
Details about the AC or plumbing service you need

B. Technical Stuff We Collect Automatically:

To make sure the app runs smoothly, we might collect some basic technical information:

What kind of device you're using and your Android version
App performance data (like if something crashes or doesn't work right)
When you're using the app (just timestamps, nothing creepy!)

We don't collect sensitive stuff like your fingerprints, passwords, or ID documents. That's not our business.

2What About Payments?

Right now, our app doesn't collect any credit card or bank information directly. If we add payment features down the road, we'll definitely update this policy to let you know how that works.

3How Do We Use Your Information?

We only use your info for legit reasons related to providing you AC and plumbing services:

Processing your service request
Scheduling and dispatching technicians to your location
Reaching out if there's an issue with your appointment
Helping you out if you need customer support
Making the app better and fixing any bugs

That's it. We're not doing anything weird with your data.

4Do We Share Your Information?

Nope, we don't sell or rent your personal information. Period.

The only times we might share your info:

With our service technicians: They need your address and phone number to visit your property and complete the work
If the law requires it: Like if we get a court order or something
To keep everyone safe: If we need to prevent fraud or protect our customers and staff

5How Long Do We Keep Your Data?

We only hang onto your information as long as we actually need it:

Service request details: Usually up to 90 days
Customer support conversations: Up to 180 days

After that, we either delete it or make it anonymous so it can't be traced back to you.

6How Do We Keep Your Info Safe?

We take security seriously and use reasonable measures to protect your data. That said, no system is 100% foolproof, so while we do our best, we can't guarantee absolute security.

7Kids and Privacy

Our app isn't designed for kids under 13, and we don't knowingly collect information from children. If you're a parent and think your child has given us their info, please contact us so we can delete it.

8Your Rights (What You Can Do With Your Data)

You have the right to:

See what personal information we have about you
Ask us to correct anything that's wrong
Request that we delete your information

To make any of these requests, just email us at:
contact@acplumbing.online

9Third-Party Services

Our app uses standard Android features to run properly. In the future, we might use analytics or crash reporting tools to improve the app. If any third-party service starts collecting personal data, we'll update this policy to let you know.

10Changes to This Policy

Sometimes we might need to update this Privacy Policy. When we do, we'll post the new version in the app. If you keep using the app after we make changes, that means you're cool with the updated policy.

11Questions? Get In Touch!

If you've got any questions or concerns about how we handle your privacy, we're here to help:

AC PLUMBING, LLC

contact@acplumbing.online